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Aditya Ravetkar

@adityaravetkar

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Result-oriented professional seeking growth opportunities in customer service.

India

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What I'm looking for

I am looking for a role that offers opportunities for professional growth, a collaborative team environment, and the chance to make a meaningful impact.

I am a result-oriented professional with a strong background in customer service and team leadership. My experience spans various roles, including Customer Service Senior Analyst at Accenture and Team Leader at KServe BPO Pvt Ltd, where I honed my skills in performance management, coaching, and client servicing. I am passionate about leveraging my knowledge to contribute positively to the organization I work for.

Throughout my career, I have consistently achieved high performance metrics, such as being a top performer in talent acquisition during my contract role at Datacore Technologies. My analytical skills and commitment to quality have earned me recognition, including the AIM - Best Ideas Award at Teleperformance. I thrive in dynamic environments and am dedicated to fostering growth and development within my teams.

Experience

Work history, roles, and key accomplishments

Customer Service Senior Analyst

Accenture

Jun 2023 - Jun 2024 (1 year)

Managed US Telecom Customer Service operations, focusing on performance management and providing essential feedback and coaching. Supported training initiatives to enhance team capabilities and service delivery.

US Telecom Customer Service Performance Management Customer Service

Team Leader

Kserve BPO Pvt Ltd

May 2022 - Jun 2023 (1 year 1 month)

Led a US Healthcare Pilot Outbound/Inbound Process, specializing in after-sales service and lead generation. Oversaw performance management, quality control, shrinkage, and attrition, while also providing client servicing and recruitment support.

Performance Management Quality Control Shrinkage & Attrition Management Client Servicing Recruitment

HR Practitioner

Datacore Technologies Pvt Ltd

Jul 2021 - Feb 2022 (7 months)

Executed talent acquisition and US recruitment for a logistics company as a contract HR Practitioner. Achieved recognition as a top performer for conversions during seasonal hiring periods.

Talent Acquisition Performance Analysis

Team Leader

Teleperformance Global Pvt Ltd

Feb 2019 - Apr 2021 (2 years 2 months)

Managed US Healthcare Outbound Process teams, including information management retrieval, data entry, and authorization. Responsible for performance management, shrinkage, attrition, feedback, and coaching, earning an AIM Best Ideas Award.

Performance Management Shrinkage & Attrition Management

Sr. CSE

Intelenet Global Service

Feb 2017 - Jan 2019 (1 year 11 months)

Handled US Healthcare Inbound & Outbound customer service operations. Managed the Patient Pay Management Center, ensuring efficient processing and resolution of patient inquiries.

Inbound Customer Support

Design Consultant

Urban Ladder

Jun 2015 - Dec 2016 (1 year 6 months)

Provided interior furniture design, planning, and consultancy services to clients. Engaged in both B2C and B2B sales, ensuring CRM compliance and delivering comprehensive customer support.

Interior Design B2C Sales B2B Sales Customer Support

Education

Degrees, certifications, and relevant coursework

Institute of Hotel Management Goa

Bachelor of Science, Hospitality & Hotel Administration

Completed a Bachelor of Science in Hospitality & Hotel Administration. Gained comprehensive knowledge in various aspects of hotel management and hospitality services.