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@adicapacruz
Articulate IT Officer with 6 years of diverse IT experience.
I am an articulate and driven IT Officer with over six years of experience across various IT departments. My expertise spans digital and printing marketing, social media management, and project leadership, alongside networking and installation of software and printers. I excel at multitasking and thrive under pressure, ensuring that all tasks are completed efficiently and effectively.
Throughout my career, I have developed strong analytical and problem-solving skills, enabling me to make sound decisions that positively impact business operations. My roles have included Senior IT Officer at East African Business Company Limited, where I maintained computer systems and provided direct user assistance, and Graphic Designer, where I was responsible for creating engaging marketing materials. I am passionate about leveraging technology to enhance business processes and drive growth.
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Work history, roles, and key accomplishments
East African Business Company Limited
Aug 2020 - Present (5 years 3 months)
Provided IT support, managed hardware maintenance contracts, and ensured the functionality of software applications for various business sectors. Delivered technical support to clients.
Lucky 2 U Sportbet
Sep 2017 - Apr 2020 (2 years 7 months)
Managed IT operations including software installation, hardware maintenance, and marketing content management. Ensured optimal performance of computers and developed promotional materials.
Dovish Cyber
Aug 2015 - May 2016 (9 months)
Worked as a Graphic Designer and Computer Packages Teacher, responsible for web design, photography, and providing cyber attendant services. Developed marketing materials and taught computer skills to students.
Degrees, certifications, and relevant coursework
Certificate, Customer Care
2015 - 2015
Graduated in Customer Care.
Diploma, Software Development
2013 - 2015
Completed a Diploma in Software Development.
Diploma, ICT Training
2013 - 2013
Completed Intensive ICT Training.
License, Driving
Grade: Class: BCEG
Obtained a valid driving license.
Software and tools used professionally
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