adeyemi adedibu

I’m a Help Desk Consultant with over 15 years of combined experience across customer service, banking, quality control, and IT help desk support. I’m known for connecting with users of all levels and turning complex issues into clear next steps.

In my current role (CTG | CSI | Experis), I provide Tier 1 and Tier 2 technical support across multiple platforms, handling troubleshooting for hardware and software, network connectivity, and application access. I support clinicians and staff with EMR tasks such as password resets, system navigation, and order entry guidance.

I focus on disciplined incident management: I document, track, and escalate issues through ticketing systems to ensure timely resolution. I also collaborate with IT teams to identify recurring problems and recommend process improvements, while educating end users on updates, workflow enhancements, and security protocols.

Earlier, as a Customer Service Supervisor and Relationship Banker, I built the reliability and attention to detail I bring to every interaction—whether reviewing invoices and securing authorizations, or managing ATM operations, vault balancing, and branch opening/closing procedures. I also strengthened my operations mindset as a Quality Control Specialist, maintaining inventory accuracy and warehouse safety compliance.