Open to opportunities

Adetola Rosemary

@adetolarosemary

Message

I streamline operations and deliver high-touch customer support for remote teams.

Nigeria

Message

What I'm looking for

I'm looking for a remote role where I can improve administrative workflows, coordinate schedules and communications, and provide responsive customer support using organized digital systems.

I've supported BabyCareStore and Options Medical Diagnostics by managing customer communications, scheduling, records, order tracking, and administrative workflows. At BabyCareStore, I handled support for 50+ clients weekly and improved response times by 60%.

I build practical digital systems using Google Workspace, ClickUp, Notion, Slack, and spreadsheets. My work includes creating organized file structures, task trackers, calendar workflows, and customer-support processes that improve delivery speed, accuracy, and client satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support & Administrative Specialist

Options Medical Diagnostics

Apr 2025 - Mar 2026 (11 months)

Managed the front-facing customer service desk, coordinating patient appointments and inquiries, which improved administrative workflow efficiency by 25%. Handled sensitive client records and digital data entry with 100% accuracy, and resolved complex patient complaints with a calm, professional demeanor.

Customer Support Data Management Appointment Scheduling Conflict Resolution Data Entry

Customer Service Representative

BabyCare Store

Feb 2024 - Mar 2025 (1 year 1 month)

Managed end-to-end customer support for a retail storefront and digital inquiries, handling order tracking, product recommendations, and issue resolution for over 50 clients weekly. Implemented a structured communication process that accelerated response times by 60% and increased repeat customer visits.

Customer Support Order Management Client Communication Spreadsheet Management Conflict Resolution