Open to opportunities

Adesoji Adegoke

@adesojiadegoke

Message

Enthusiastic team lead focused on productivity and growth.

Nigeria

Message

What I'm looking for

I am looking for a dynamic role that fosters growth and collaboration.

I am a dedicated professional with a strong background in management and communication, currently serving as a Team Lead in Customer Success at Moniepoint Inc. My journey began with a B.Sc. in Microbiology from the University of Ilorin, where I developed critical thinking and problem-solving skills that have been instrumental in my career.

In my current role, I lead a team of support agents, driving performance and ensuring customer satisfaction. I take pride in providing detailed reports and evaluations that help guide our strategies and improve our service delivery. My previous experience as an Issue Resolution Officer has equipped me with the skills to handle disputes effectively, ensuring timely resolutions and maintaining strong relationships with our partners.

I am passionate about fostering a collaborative work environment that encourages growth and productivity. I believe that effective communication and teamwork are key to achieving organizational goals, and I strive to embody these values in every aspect of my work.

Experience

Work history, roles, and key accomplishments

Current

Team Lead, Customer Success (Email)

Current

Moniepoint Inc.

Apr 2023 - Present (2 years 5 months)

Led a team of support agents to achieve set goals and provided weekly reports on team performance to the regional lead. Conducted periodic evaluation reports to assess team progress and identify areas for improvement.

Team Leadership Customer Success performance reporting Evaluator People Management Communication Organizational Skills Critical Thinking Problem Solving

Issue Resolution Officer

Moniepoint Inc.

Mar 2023 - Present (2 years 6 months)

Responded to incoming dispute requests from various banks and provided timely updates to the CBN regarding transaction complaints and their resolution status. Facilitated complaint resolution by effectively liaising with both the dispute and NIP teams.

Dispute Resolution Regulatory Compliance Communication Problem Solving Critical Thinking NIP Processes

Team Lead, Customer Success

Moniepoint Inc.

Sep 2021 - Present (4 years)

Managed a team of Customer Success Officers (CSOs) to efficiently resolve customer complaints. Provided weekly performance reports on team members to the regional lead and served as a crucial link between business owners and escalated support teams.

Team Leadership Customer Success performance reporting People Management Communication Stakeholder Management Organizational Skills Critical Thinking Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Science, Microbiology

Grade: Second class upper

Undertook a comprehensive curriculum in Microbiology, covering various aspects of microbial life, genetics, and their applications. Graduated with a Second Class Upper division.