
Adeolu Elijah
@adeoluelijah
CRM and customer success consultant at Harch, who built Tupay’s Zoho CRM and cut time to first value by 40%.
What I'm looking for
At Harch, I help SaaS, fintech, and service businesses improve onboarding follow-up and retention by designing CRM and customer lifecycle systems. I audit customer journeys, configure workflows and reporting, and connect customer data across channels.
At Tupay, I built Zoho CRM from the ground up and integrated it with the mobile app through webhooks. Across 500+ users, the system reduced onboarding friction and cut time to first value by 40%.
At BerryStamp, I helped acquire and activate the platform’s first 100 paying users through outbound outreach and high-touch onboarding. I also implemented WhatsApp automation that reduced manual follow-up time by 60%.
Experience
Work history, roles, and key accomplishments
Ready To Paste Description
Help SaaS fintech and service businesses design CRM and customer lifecycle systems that improve onboarding follow up and retention.
Audit customer journeys to identify activation gaps churn risks broken handoffs and missing ownership.
Configure CRM pipelines lifecycle stages automations dashboards and reporting.
Build onboarding support and follow up workflows across ema
Owned the post signup customer journey for a fintech mobile app across 500 plus users.
Built and deployed Zoho CRM from the ground up and integrated it with the mobile app through webhooks reducing onboarding friction and time to first value by 40 percent.
Designed automated email and WhatsApp sequences to improve onboarding follow up and 30 day activation.
Connected app web social and WhatsApp ac
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Planned and executed lifecycle email campaigns for customer onboarding activation retention and re engagement.
Segmented audiences using customer stage behaviour and product activity.
Built automated sequences and campaign work
Owned the full post-signup revenue relationship for a fintech mobile app, managing onboarding-to-retention pipeline across 500+ users. Built and deployed Zoho CRM from scratch — integrated directly with the mobile app via webhooks, reducing onboarding friction and cutting time-to-first-value by 40%. Designed automated outbound sequences (email + WhatsApp) that increased 30-day activation rates; co
Worked as Customer Success Lead at BerryStamp.
Customer Success Manager
Berrystamp.com
Oct 2023 - Jan 2025 (1 year 3 months)
Drove acquisition and activation of the platform's first 100 paying users — the critical 0→1 revenue milestone — through structured outbound outreach and high-touch onboarding. Managed a multi-channel engagement stack (calls, email, SMS, WhatsApp) to convert free sign-ups into active platform users; directly responsible for early MRR growth. Implemented WhatsApp automation and marketing workflows
Customer Relationship Management Specialist
Jan 2021 - Oct 2023 (2 years 9 months)
Designed and deployed end-to-end CRM systems for multiple early-stage companies, building lifecycle workflows that turned manual sales processes into scalable pipelines. Built automated follow-up systems across email, SMS, and phone — eliminating dropped leads and improving pipeline visibility for founders and sales teams. Integrated call analysis tools into CRM reporting, giving sales leads data-
Customer Success Manager
SecureIT Securities
Oct 2020 - Jan 2021 (3 months)
Managed post-sale commercial relationships for B2B security equipment clients; maintained 100% retention across contract period. Led consultative discovery calls to match clients with appropriate security solutions — a pure sales motion dressed as onboarding.
Complete Payroll Services is a Little Rock, Arkansas-based provider of payroll processing, timekeeping, and HR services, supporting businesses ranging from 1 to 1,500 employees. With a staff of 15 and a combination of on-site and remote workers, the company delivers efficient and dependable workforce solutions. Despite already using Zoho, the team struggled with manual workflows and disconnected t
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Science, Materials Science and Engineering
CustomerSuccessU.org
Customer Success Fundamentals
Jan 2026 · Expires Jan 2027
CustomerSuccessU.org
Customer Success Master Class
Jan 2026 · Expires Jan 2027
CustomerSuccessU.org
Customer Success Strategic Management
Jan 2026 · Expires Jan 2027
CustomerSuccessU.org
Customer Success Career Advancement
Jan 2026 · Expires Jan 2027
HubSpot Academy
HubSpot Sales Hub Software Certified
Sep 2026 · Expires Sep 2036
CustomerSuccessU.org
Customer Success Advanced Concepts
Jan 2026 · Expires Jan 2027
Obafemi Awolowo University
Bachelor's degree, nano technology
2017 - 2025
Obafemi Awolowo University
Engineer's degree, Materials Engineering
2017 - 2024
HubSpot Academy
HubSpot Marketing Hub Software Certified
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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