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Adeolu ElijahAE
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Adeolu Elijah

@adeoluelijah

CRM and customer success consultant at Harch, who built Tupay’s Zoho CRM and cut time to first value by 40%.

Nigeria
Message

What I'm looking for

I’m looking to help SaaS, fintech, and service businesses improve onboarding follow-up and retention by designing CRM and customer lifecycle systems.

At Harch, I help SaaS, fintech, and service businesses improve onboarding follow-up and retention by designing CRM and customer lifecycle systems. I audit customer journeys, configure workflows and reporting, and connect customer data across channels.

At Tupay, I built Zoho CRM from the ground up and integrated it with the mobile app through webhooks. Across 500+ users, the system reduced onboarding friction and cut time to first value by 40%.

At BerryStamp, I helped acquire and activate the platform’s first 100 paying users through outbound outreach and high-touch onboarding. I also implemented WhatsApp automation that reduced manual follow-up time by 60%.

Experience

Work history, roles, and key accomplishments

Harch logoHA
Current

CRM Implementation and Customer Success Consultant

Jan 2023 - Present (3 years 9 months)

Ready To Paste Description
Help SaaS fintech and service businesses design CRM and customer lifecycle systems that improve onboarding follow up and retention.
Audit customer journeys to identify activation gaps churn risks broken handoffs and missing ownership.
Configure CRM pipelines lifecycle stages automations dashboards and reporting.
Build onboarding support and follow up workflows across ema

Tupay logoTU

Tupay Customer Success Specialist

Oct 2026 - Oct 2026 (0 months)

Owned the post signup customer journey for a fintech mobile app across 500 plus users.
Built and deployed Zoho CRM from the ground up and integrated it with the mobile app through webhooks reducing onboarding friction and time to first value by 40 percent.
Designed automated email and WhatsApp sequences to improve onboarding follow up and 30 day activation.
Connected app web social and WhatsApp ac

Tupay logoTU

Tupay Email Marketing Specialist

Oct 2025 - Feb 2026 (4 months)

The screenshot does not show enough evidence to write a result led description without guessing. Use the structure below and replace the brackets with verified information.
Planned and executed lifecycle email campaigns for customer onboarding activation retention and re engagement.
Segmented audiences using customer stage behaviour and product activity.
Built automated sequences and campaign work

Tupay.ng logoTU

Customer Success Specialist

Oct 2025 - Jan 2026 (3 months)

Owned the full post-signup revenue relationship for a fintech mobile app, managing onboarding-to-retention pipeline across 500+ users. Built and deployed Zoho CRM from scratch — integrated directly with the mobile app via webhooks, reducing onboarding friction and cutting time-to-first-value by 40%. Designed automated outbound sequences (email + WhatsApp) that increased 30-day activation rates; co

BerryStamp logoBE

Customer Success Lead

Feb 2023 - Dec 2025 (2 years 10 months)

Worked as Customer Success Lead at BerryStamp.

BE

Customer Success Manager

Berrystamp.com

Oct 2023 - Jan 2025 (1 year 3 months)

Drove acquisition and activation of the platform's first 100 paying users — the critical 0→1 revenue milestone — through structured outbound outreach and high-touch onboarding. Managed a multi-channel engagement stack (calls, email, SMS, WhatsApp) to convert free sign-ups into active platform users; directly responsible for early MRR growth. Implemented WhatsApp automation and marketing workflows

Independent Projects logoIP

Customer Relationship Management Specialist

Jan 2021 - Oct 2023 (2 years 9 months)

Designed and deployed end-to-end CRM systems for multiple early-stage companies, building lifecycle workflows that turned manual sales processes into scalable pipelines. Built automated follow-up systems across email, SMS, and phone — eliminating dropped leads and improving pipeline visibility for founders and sales teams. Integrated call analysis tools into CRM reporting, giving sales leads data-

SS

Customer Success Manager

SecureIT Securities

Oct 2020 - Jan 2021 (3 months)

Managed post-sale commercial relationships for B2B security equipment clients; maintained 100% retention across contract period. Led consultative discovery calls to match clients with appropriate security solutions — a pure sales motion dressed as onboarding.

Complete Payroll logoCP

Zoho Expert

Mar 2020 - Jan 2021 (10 months)

Complete Payroll Services is a Little Rock, Arkansas-based provider of payroll processing, timekeeping, and HR services, supporting businesses ranging from 1 to 1,500 employees. With a staff of 15 and a combination of on-site and remote workers, the company delivers efficient and dependable workforce solutions. Despite already using Zoho, the team struggled with manual workflows and disconnected t

Education

Degrees, certifications, and relevant coursework

OU

Obafemi Awolowo University

Bachelor of Science, Materials Science and Engineering

CU

CustomerSuccessU.org

Customer Success Fundamentals

Jan 2026 · Expires Jan 2027

CU

CustomerSuccessU.org

Customer Success Master Class

Jan 2026 · Expires Jan 2027

CU

CustomerSuccessU.org

Customer Success Strategic Management

Jan 2026 · Expires Jan 2027

CU

CustomerSuccessU.org

Customer Success Career Advancement

Jan 2026 · Expires Jan 2027

HA

HubSpot Academy

HubSpot Sales Hub Software Certified

Sep 2026 · Expires Sep 2036

CU

CustomerSuccessU.org

Customer Success Advanced Concepts

Jan 2026 · Expires Jan 2027

OU

Obafemi Awolowo University

Bachelor's degree, nano technology

2017 - 2025

OU

Obafemi Awolowo University

Engineer's degree, Materials Engineering

2017 - 2024

HA

HubSpot Academy

HubSpot Marketing Hub Software Certified

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