Open to opportunities

Adeola Odeleye

@adeolaodeleye

Message

Customer retention specialist focused on reducing churn and improving satisfaction.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can reduce churn, improve satisfaction, collaborate cross-functionally, and grow into leadership while using CRM and data-driven processes.

I am an experienced Customer Service and Retention Officer with a background in the ISP industry, skilled at managing customer relationships, renewals, and complex issue resolution using tools like Zendesk and Odoo ERP.

I have driven measurable improvements—resolving 80% of churn-risk cases, reducing complaint resolution time by 30%, and contributing to a 10% reduction in churn—by collaborating cross-functionally and implementing data-driven process improvements.

I am passionate about building lasting customer connections, optimizing workflows, and using analytics to boost satisfaction and retention while supporting team performance and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Retention Officer

Current

Fibernet Broadband Limited

Nov 2025 - Present (3 months)

Cultivated relationships with 200+ customers and resolved 80% of churn-risk cases, generating weekly retention reports that contributed to a 10% reduction in churn and a 15% increase in customer satisfaction.

Customer Retention Zendesk Cross Functional Collaboration Reporting Complaint Resolution Customer Satisfaction

Customer Service Representative

Fibernet Broadband Limited

Jul 2024 - Oct 2025 (1 year 3 months)

Handled 100+ daily inquiries and documented 300+ interactions using Odoobot and Zendesk, resolving 85% of basic connectivity issues and improving team service delivery by 15%.