At Call Experts, I handled high-volume customer interactions and met and exceeded the KPI of one live transfer per hour. I resolved routine issues on first contact and followed escalated cases through to resolution.
At SYDANI Group, I served as the primary contact for high-value clients, including Gavi and government stakeholders. I managed issue resolution and escalations, and used data dashboards to surface customer pain points and recommend improvements.
At PML Advisory, I supported Sage ERP, HR, and payroll solutions, guiding clients through troubleshooting and documenting recurring issues in support playbooks. I also led client onboarding and training sessions.
At MTN Nigeria, I resolved customer inquiries, diagnosed service and product issues, and shared customer insights that shaped product and marketing strategy. I’m a Certified Sage practitioner with experience in APIs, webhooks, and workflow automation.
