Open to opportunities

Adedayo Adegoke

@adedayoadegoke

Message

Administrative virtual assistant with 2+ years delivering executive support, data accuracy, and customer satisfaction.

Nigeria

Message

What I'm looking for

I seek remote roles offering executive support and customer-facing responsibilities where I can improve processes, ensure data accuracy, and deliver excellent client satisfaction.

I am an administrative virtual assistant with over two years' experience providing executive-level support, managing high-volume customer inquiries, and maintaining data accuracy across remote environments.

I have managed inboxes and calendars, prepared presentations, handled 75+ customer inquiries daily with a sustained 98% satisfaction rating, resolved 1,200+ customer issues on first contact, and maintained records for 3,000+ clients with 100% accuracy.

I focus on process improvement and collaboration, having introduced three workflows that sped up resolutions by 25%, reduced escalations by 30%, and boosted retention by 20%, while prioritizing clear communication and timely delivery.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Mr. Adeniyi

Jun 2024 - Present (1 year 6 months)

Provided executive-level support including inbox and calendar management and presentations; handled 75+ customer inquiries daily with a 98% satisfaction rating and resolved 1,200+ issues on first contact, reducing escalations by 30% and boosting retention 20%.

Inbox Management Calendar Management Data Entry Customer Support Web Research Records Management

Customer Support Representative

Aficana Mountains Travels and Tours

Jun 2022 - May 2024 (1 year 11 months)

Managed customer inquiries and performed data entry and documentation tasks while applying strong communication and problem-solving skills to maintain service quality and operational accuracy.