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Adebayo Oketunbi

@adebayooketunbi

Customer support and project coordination at Voicetower Nig. Ltd., coordinating software onboarding, user training, and ongoing customer support.

Nigeria
Message

What I'm looking for

I'm seeking a remote Customer Support, Customer Success, or Virtual Assistant role where I can deliver exceptional customer experiences and administrative support.

At Voicetower Nig. Ltd., I coordinate software onboarding and user training, respond to customer inquiries, and provide ongoing post-implementation support. I also gather and document customer requirements and follow up to help resolve issues.

In my project engineering and site engineering roles, I coordinated project execution, prepared schedules and status reports, and monitored progress against project plans. I also inspected work and materials for compliance with safety, quality, and project specifications.

I hold a Higher National Diploma and a National Diploma in Civil Engineering from The Federal Polytechnic, Ede. My certifications include the Google Project Management Professional Certificate and Google IT Support Professional Certificate.

Experience

Work history, roles, and key accomplishments

OU

Industrial Trainee

Obafemi Awolowo University

Oct 2005 - Jan 2006 (3 months)

Completed an industrial training placement at Obafemi Awolowo University.

Education

Degrees, certifications, and relevant coursework

Coursera logoCO

Coursera

Google IT Support Professional Certificate, Information Technology

Google IT Support Professional Certificate from Coursera, completed in 2022.

Coursera logoCO

Coursera

Google Project Management Professional Certificate, Project Management

Google Project Management Professional Certificate from Coursera, completed in 2022.

TE

The Federal Polytechnic, Ede

National Diploma, Civil Engineering

2004 - 2006

National Diploma in Civil Engineering from The Federal Polytechnic, Ede, from 2004 to 2006.

TM

The Apostolic Grammar School, Modakeke

Senior School Certificate, General Studies

1997 - 2000

Senior School Certificate from The Apostolic Grammar School, Modakeke, from 1997 to 2000.

TE

The Federal Polytechnic, Ede

Higher National Diploma, Civil Engineering

Higher National Diploma in Civil Engineering from The Federal Polytechnic, Ede.

MI

Microsoft IT Academy (Twinkles ICT)

Microsoft Office Specialist (Excel 2010), Information Technology

Microsoft Office Specialist (Excel 2010) from Microsoft IT Academy (Twinkles ICT), completed in 2011.

MI

Microsoft IT Academy (Twinkles ICT)

Managing Projects Using Microsoft Office Project 2010, Project Management

Managing Projects Using Microsoft Office Project 2010 from Microsoft IT Academy (Twinkles ICT), completed in 2011.

MI

Microsoft IT Academy (Twinkles ICT)

Digital Literacy with Microsoft Office 2007 System, Information Technology

Digital Literacy with Microsoft Office 2007 System from Microsoft IT Academy (Twinkles ICT), completed in 2011.

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