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Adavivarapu Manasa

@adavivarapumanasa

Customer Success Manager at PRO-VIGIL who achieved 118% NRR across a $102M enterprise portfolio and cut onboarding time-to-value by 35%.

At PRO-VIGIL, I oversee 500+ enterprise accounts representing $102M ARR and achieved 118% Net Revenue Retention through proactive engagement and value realization.

I restructured onboarding frameworks and playbooks, reducing customer Time-to-Value by 35%. During Quarterly Business Reviews, I identified upsell and cross-sell opportunities that secured $450K in ARR expansion revenue.

I also deployed early-warning account health tracking and partnered with Product and Engineering on priority feature requests. Earlier at PRO-VIGIL, I managed technical escalations and supported onboarding and mentoring for 17 support representatives.

Experience

Work history, roles, and key accomplishments

PR

Current

Customer Success Manager

Current

PRO-VIGIL

Jun 2026 - Present (3 months)

Oversee a portfolio of 500+ enterprise accounts representing $102M ARR, achieving 118% NRR. Decreased TTV by 35%, secured $450K in expansion revenue, and improved CSAT/NPS by 44%.

Customer Success Account Management NRR Churn Mitigation QBRs Salesforce Zendesk Tableau Power BI Excel Google Workspace

PR

Executive

PRO-VIGIL

Aug 2024 - May 2026 (1 year 9 months)

Maintained 98% CSAT across enterprise accounts by managing escalations and delivering resolution plans. Onboarded and mentored 17 support representatives and improved SLA compliance.

Customer Support Salesforce Zendesk SLA Management Team Mentoring Data Analysis

IF

Executive

IENERGIZER -FURLENCO

Jun 2023 - Jan 2024 (7 months)

Resolved high-volume enterprise customer inquiries across omni-channel support streams, meeting strict SLAs. Led daily execution for a 60-member queue and supervised 15 team members.

Customer Support Omnichannel SLA Management Excel Team Leadership KPI Tracking

Education

Degrees, certifications, and relevant coursework

AS

Anil Neerukonda Institute of Technology and Sciences

Bachelor of Technology, Electronics and Communication Engineering

2019 - 2023

Pursued a Bachelor of Technology in Electronics and Communication Engineering from 2019 to 2023.

HA

HubSpot Academy

Customer Success Management Certification, Customer Success Management

Completed the Customer Success Management Certification from HubSpot Academy.

GO

Google

Data Analytics Foundations & Visualization, Data Analytics

Completed the Data Analytics Foundations and Visualization certification from Google.

ZT

Zendesk Training

Customer Support Operations Specialist, Customer Support Operations

Completed the Customer Support Operations Specialist certification from Zendesk Training.

ST

Srikanth Technologies

Data Science with Python, Data Science

Completed the Data Science with Python course from Srikanth Technologies.

ST

Salesforce Trailhead

Salesforce Sales Cloud & CRM Workflow Specialist, Salesforce CRM

Completed the Salesforce Sales Cloud and CRM Workflow Specialist certification from Salesforce Trailhead.

Tech stack

Software and tools used professionally

Tableau

Salesforce Sales Cloud

Zendesk

Python

Google Workspace

Microsoft Excel

Power BI

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

140k+ INR

Social media

Job categories

Customer Success Manager Customer Support Manager Operations Manager

Skills

Customer Success Management Enterprise Relationship Management Net Revenue Retention Churn Mitigation Customer Lifecycle Management Quarterly Executive Reviews (QBR QER)Time To Value Optimization Account Health Monitoring Customer Segmentation Usage Analytics Customer Onboarding Customer Retention Strategy Playbook Design Early Warning Upselling

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