Looking for a job

Adama Mohammed

@adamamohammed

Fintech Operations Lead at ONAFRIQ, improving POS transaction reliability by 93% through deployment, incident management, and payment operations.

Nigeria

Message

At ONAFRIQ, I direct POS business operations, including terminal deployment, application troubleshooting, and uptime optimization. This work elevated overall transaction reliability by 93%.

I monitor digital payment flows, including bill payments and VAS transactions, and work to reduce transaction failures and resolve settlement issues.

I serve as the central escalation lead between Engineering and Customer Support, resolving high-severity payment and POS bugs and providing support staff with clear resolution pathways. I also conduct pre-deployment application testing and API validation using Postman.

I oversee platform stability across distribution networks, enforce SLA/ASA compliance, and conduct root cause analysis on payment rail incidents. I authored operational SOPs and integrated ISO 27001 and ISO 22301 standards into daily technical workflows.

Experience

Work history, roles, and key accomplishments

Current

Team Lead, Operations

Current

Onafriq

Jan 2019 - Present (7 years 9 months)

Directed end-to-end POS business operations, including terminal deployment, application troubleshooting, and uptime optimization, elevating overall transaction reliability by 93%. Served as the central escalation lead bridging Engineering and Customer Support teams, resolving high-severity payment/POS bugs and enforcing strict SLA/ASA compliance.

Financial Adviser

AIICO Insurance PLC

Jan 2018 - Nov 2018 (10 months)

Delivered financial risk assessments and client operations management, increasing client satisfaction from 88% to 99%. Provided advisory guidance to institutional and individual clients during unexpected economic shifts.

Risk Mitigation Client Operations Management Financial Advisory Crisis Management