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Abisola Odebunmi

@abisolaodebunmi

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Business Change Manager at Bisi Beauty Ltd who introduced online booking and improved CRM-based customer service.

United Kingdom

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At Bisi Beauty Ltd, I lead digital transformation and business process improvement from planning through implementation and review. I introduced an online booking system and enhanced CRM-based customer service processes, improving customer retention through proactive issue resolution.

Previously, I worked as a Business Analyst at Sinot Tech Solutions and Harmony Community Projects, translating stakeholder needs into practical digital solutions. At Sinot Tech Solutions, I led the design and development of an MVP for a charity organisation supporting approximately 5,000 users; at Harmony Community Projects, I led the development of a Communications and Events app for approximately 300 members.

Experience

Work history, roles, and key accomplishments

Current

Business Change Manager

Current

Bisi Beauty Ltd

Jul 2024 - Present (2 years 3 months)

Lead digital transformation and business process improvement, coordinating changes from planning through implementation and review. Analyse market and customer data to inform operational priorities and service improvements.

Digital Transformation Business Process Improvement Data Analysis Excel CRM Inventory Management Supplier Management Stakeholder Engagement Leadership Performance Management

Business Analyst

Sinot Tech Solutions

Feb 2024 - Jul 2024 (5 months)

Delivered digital transformation solutions for clients across not-for-profit, hospitality, travel and entertainment sectors. Facilitated stakeholder workshops and produced BRDs, process maps, wireframes, and user stories.

Business Analysis Stakeholder Workshops BRDs Process Mapping Wireframing Jira Agile UX Solutions Architect MVP Development

Business Analyst

Harmony Community Projects

Jan 2020 - Jan 2024 (4 years)

Planned and supported launch of new digital products, coordinating across departments and an offshore Agile development squad. Facilitated workshops and translated business objectives into user stories and specifications.