AOAbiri Olaoluwa
@abiriolaoluwa
Entry-level customer service professional skilled in remote support.
NigeriaWhat I'm looking for
I am an entry-level Customer Service Representative with hands-on experience in inbound and outbound support, inquiry handling, escalation management, and remote client communication. I have supported customers via phone, email, and chat, maintained CRM records, and followed SOPs to deliver timely, empathetic service.
I hold a B.Sc. in Statistics and certifications in leadership and emotional intelligence, and I have practical experience in customer-facing roles, outreach/cold calling, and client-facing design work. I’m a fast learner with strong attention to detail, disciplined in remote work, and committed to improving customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
UI/UX & Graphics Designer
Freelance (Remote)
Jan 2025 - Present (1 year 1 month)
Communicated with clients, managed follow-ups, and ensured customer satisfaction on remote design projects.
Customer Service Representative
Dansha Contract & Services Ltd
Jan 2025 - Present (1 year 1 month)
Responded to customer inquiries, resolved issues, and maintained positive client relationships while representing the organization professionally.
Customer Outreach Specialist
Freelance (Remote)
Jan 2024 - Present (2 years 1 month)
Handled outbound calls, managed objections professionally, and documented customer interactions to support outreach and lead engagement.
Education
Degrees, certifications, and relevant coursework
EUEkiti State University
Bachelor of Science, Statistics
2018 - 2023
Completed a Bachelor of Science in Statistics with coursework in statistical methods, data analysis, and quantitative modeling.
Federal College of Education (Special), Oyo
Nigerian Certificate in Education, Computer Education
2014 - 2017
Completed the Nigerian Certificate in Education in Computer Education with focus on pedagogy and basic computer science concepts.
Stars Comprehensive College
WAEC, Secondary Education
2007 - 2013
Completed secondary education and obtained the West African Senior School Certificate (WAEC).
Availability
Location
NigeriaAuthorized to work in
Job categories
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