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Abigail SmithAS
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Abigail Smith

@abigailsmith

L&D Specialist at durhamlane who designed global training programs and onboarding that reduced time-to-competency to 20 days.

United Kingdom
Message

At durhamlane, I moved from high-performance sales delivery into designing and delivering internal talent development programs. I led onboarding for in-person and remote cohorts, reducing time-to-competency to 20 days.

I designed and delivered a management progression course for first-time managers, covering coaching, people and performance management, and service delivery. I also own the 360Learning ecosystem, building learning paths, courses, and assessments.

I led the global rollout of a Sales Enablement platform and CRM, and built automated training workflows. I partner with senior leadership to identify skill gaps and translate business goals into learning paths, while coaching my account team and supporting individual development.

Experience

Work history, roles, and key accomplishments

DU
Current

Account Team Lead & L&D Specialist

Durhamlane

Nov 2020 - Present (5 years 10 months)

Spearheaded the design and delivery of internal talent development programs. Transitioned from high-performance sales delivery to owning the end-to-end learning lifecycle, instructional design, and global systems enablement.

Education

Degrees, certifications, and relevant coursework

Newcastle University logoNU

Newcastle University

BA, Linguistics

BA in Linguistics, including modules around Neurolinguistic Programming (NLP), AI language logic, and different learning models.

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