Open to opportunities

abigail olaye

@abigailolaye

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Highly organized Virtual Assistant with strong administrative skills.

Nigeria

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What I'm looking for

I am looking for a dynamic role where I can leverage my organizational skills and contribute to team efficiency while continuing to grow professionally.

I am a highly organized and proactive Virtual Assistant with over 4 years of experience in administrative and customer service roles, including a year in remote legal operations. My expertise lies in managing large datasets, maintaining accuracy under pressure, and streamlining processes using tools like Excel and Google Sheets. I am known for my fast learning abilities, precision, and commitment to enhancing business efficiency behind the scenes.

In my recent role at The Law Office of Ronald Rohde, I successfully transferred and organized client data with strict attention to confidentiality. I conducted daily quality control on various tasks and identified improvements that boosted efficiency. My previous experience as a Customer Service Representative at Brown Valley Partners allowed me to handle high volumes of client inquiries while maintaining structured documentation systems, contributing to a significant rise in client satisfaction.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

The Law Office of Ronald Rohde

Apr 2024 - Present (1 year 2 months)

Transferred and organized client data using Google Sheets with strict attention to accuracy and confidentiality, while also conducting daily quality control on email formatting, schedules, and legal files. Managed inboxes, calendars, and digital workflows via Google Workspace, identifying and implementing process improvements to boost efficiency and adapting quickly to new legal software like Clio

Google Sheets Google Workspace Clio Zoom Data Management Quality Control Process Improvement Confidentiality Digital Workflow Implementation Task Management

Volunteer

Proton Youth Development Foundation Organization

Aug 2021 - Present (3 years 10 months)

Managed digital records and organized email communications for a nonprofit organization. Supported virtual outreach campaigns, contributing to community engagement initiatives.

Email Communication Outreach Organizational Skills Data Management Communication

Customer Service Representative

Brown Valley Partners

Oct 2019 - Present (5 years 8 months)

Handled high volumes of client data and inquiries across multiple channels with speed and accuracy, maintaining structured documentation systems to log and track customer records. Flagged discrepancies and suggested service flow improvements, contributing to a 35% rise in client satisfaction, while building a reputation for professionalism and solutions-focused communication.