At Try Turned, I support daily operational activities and maintain organized, accurate records. I coordinate task follow-ups and help the team complete workflows on time.
At IBEX, I monitored operational KPIs, improving response efficiency by 15% and reducing queue wait times. I also supported intraday staffing forecasts with over 85% accuracy and improved reporting processes.
At Convoy, I coordinated a team of 6–12 specialists, increasing performance scores from 70% to 90% through coaching and reporting. I also contributed to four process improvement projects and developed standard operating procedures that reduced reporting errors.
