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Abidemi Faniyi

@abidemifaniyi

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Customer support specialist in banking and fintech who acquired 600+ customer accounts at Moniepoint.

Nigeria

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What I'm looking for

I'm looking for a remote technical support role where I can investigate customer problems, explain practical solutions, and apply AI automation to support processes and service delivery.

At Coronation Asset Management, I engage prospective and existing clients, explain investment products in accessible language, and guide clients through service next steps.

At Moniepoint, I acquired 600+ new customer accounts and supported customer acquisition and relationship management. I also conducted outreach across universities in Port Harcourt and Rivers State to increase product awareness and adoption.

At GTBank, I acquired 300+ new accounts in two months through proactive customer engagement and targeted marketing. Earlier, as a Bank Teller at Access Bank, I supported 500+ accounts, processed transactions, and helped resolve customer concerns. I'm currently developing AI automation skills and foundational knowledge of DNS, SPF, and DKIM.

Experience

Work history, roles, and key accomplishments

Current

Investment Advisor

Current

Coronation Asset Management

Jun 2026 - Present (5 months)

Engaged prospective and existing clients to understand their needs and explain relevant investment products. Built client relationships through clear communication and timely follow-up.

Financial Products Communication Skills Follow up Customer Relationship Management Client Education

Personal Relationship Manager

Moniepoint

Jan 2026 - Jun 2026 (5 months)

Acquired 600+ new customer accounts while supporting customer acquisition and relationship management in a fintech environment. Conducted outreach across universities to increase product awareness and adoption.

Customer Acquisition Relationship Management Fintech Outreach Product Knowledge

Marketer

GTBank

Jun 2025 - Sep 2025 (3 months)

Acquired 300+ new accounts in two months through proactive customer engagement and targeted marketing. Guided prospective customers through account opening and explained documentation requirements.

Customer Engagement Marketing Account Opening Communication Skills Target achievement

Bank Teller

Access Bank

Nov 2022 - Jul 2023 (8 months)

Processed banking transactions and responded to customer enquiries with accuracy and attention to detail. Managed and supported 500+ accounts, assisting customers with account-related needs and service enquiries.

Banking Operations Customer Service Transaction Processing Attention To Detail Account Management