Abidemi Adeagbo

Managing high-volume provider accounts, applications, and payment inquiries in a remote, fast-paced environment. Supporting digital onboarding through Userpilot by segmenting providers and delivering targeted in-app guidance based on their onboarding stage and account status. Investigating account and application discrepancies, resolving barriers, troubleshooting system issues, and coordinating es

Worked as Personal goal pursuit at Career Break.

Delivered timely customer support across phone, email, and live chat while managing multiple interactions and maintaining a 95% customer satisfaction rating. Investigated account and product issues, performed technical troubleshooting, and coordinated escalations with internal teams. Processed account changes, orders, returns, and service requests accurately while maintaining detailed records to s

Supported customers across phone, email, live chat, and social media, addressing account inquiries, service concerns, and product questions. Assisted with onboarding new client accounts by clearly explaining products, processes, requirements, and next steps. Maintained accurate interaction and transaction records, investigated complaints, and coordinated unresolved cases with internal departments.