AEAbhishek Erinjery
@abhishekerinjery
Dedicated Senior Engineer with expertise in product onboarding and incident management.
IndiaWhat I'm looking for
I am a results-driven Senior Engineer with over 4 years of experience in the technology industry, specializing in product onboarding, incident management, and server management. My career began as a Customer Support Specialist, where I developed strong communication and problem-solving skills, which I later leveraged in more technical roles.
In my current role at Kaseya Limited, I have successfully onboarded over 100 clients into Kaseya NOC Services, demonstrating my ability to tailor solutions to meet client needs. I have also improved patch compliance scores by 15% through effective patch management strategies. My experience includes working with various RMMS and NOC services, including Kaseya RMM, Datto RMM, and IT Glue.
I hold a Bachelor of Technology degree in Electronics and Communication and am currently pursuing a Post Graduate Diploma in Management. I am certified in Kaseya RMM, Datto RMM, and IT Glue, and I am proficient in SQL, XML, and JIRA. I am passionate about delivering exceptional customer service and driving process improvements that enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
Sr. Engineer
Kaseya Limited
Jul 2023 - Present (1 year 10 months)
As a Senior Engineer at Kaseya Limited, I successfully onboarded over 100 clients into Kaseya NOC Services, providing training and tailored monitoring solutions. I managed escalations, documented processes, and automated scripts to enhance operational efficiency, leading to improved client satisfaction and patch compliance.
Analyst, Product Support
Rayden Interactive
Feb 2022 - Apr 2023 (1 year 2 months)
In my role as an Analyst at Rayden Interactive, I provided technical support for Phreesia, maintaining documentation on Salesforce. I diagnosed product issues using XML logs and SQL, created JIRA tickets, and ensured timely resolution of support requests.
Senior Technician, Tech Support
Dell International Services
Jun 2021 - Feb 2023 (1 year 8 months)
As a Senior Technician at Dell International Services, I provided remote technical support to US clients, resolving software and hardware issues. I maintained records of problems and resolutions using Salesforce and ensured compliance with service level agreements.
Associate IT Help Desk
Sutherland Global Services
Oct 2020 - May 2021 (7 months)
In my position as an Associate IT Help Desk at Sutherland Global Services, I acted as the primary contact for customers, providing technical support and resolving McAfee-related issues. I captured customer feedback to influence process improvements and delivered high-quality customer service.
Education
Degrees, certifications, and relevant coursework
GMGreat Lakes Institute of Management
Post Graduate Diploma, Management
Currently pursuing a Post Graduate Diploma in Management, focusing on enhancing management skills and business acumen to prepare for leadership roles in technology.
FTFederal Institute of Science And Technology
Bachelor of Technology, Electronics and Communication
Completed a Bachelor of Technology (B. Tech) in Electronics and Communication, gaining a solid foundation in electronic systems, communication technologies, and engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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