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Abhishek Anand

@abhishekanand11

Program Manager at RateGain Technologies Ltd. who automated customer health reporting, saving approximately 40 hours per month.

India

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At RateGain Technologies Ltd., I managed execution across a USD 4M+ portfolio of technology initiatives, from discovery and requirements through deployment, go-live, stabilization, and handover. I also automated monthly customer health reports using ChatGPT, Salesforce data, and Jira work items, saving approximately 40 hours per month.

At NoPaper Forms Pvt. Ltd., I led end-to-end implementations for 10+ institutional clients and served as Scrum Master. Earlier, I automated operational and reporting processes with Python and UNIX shell scripting at Tata Consultancy Services (TCS) Ltd.

Experience

Work history, roles, and key accomplishments

Program Manager

RateGain Technologies Ltd.

Jan 2023 - Aug 2026 (3 years 7 months)

Owned execution of a USD 4M+ portfolio of technology initiatives from discovery through deployment and operational handover. Led offshoring transitions, project governance, and automation initiatives that saved approximately 40 hours per month and reduced post-go-live escalations by 15%.

Program Management Agile Scrum SQL Power BI Jira Confluence Microsoft Project Salesforce Python ChatGpt Generative AI UAT coordination Risk Management Stakeholder Management SOP Development Process Improvement Lean Six Sigma

Associate Manager - Project

NoPaper Forms Pvt. Ltd.

Feb 2022 - Oct 2022 (8 months)

Led end-to-end implementations for 10+ institutional clients, coordinating technical teams and stakeholders. Established SOPs and implementation checklists, and served as Scrum Master managing sprint execution and backlog prioritization.

Project Management Agile Scrum Scrum Master Stakeholder Management Requirements Gathering SOP Development MIS Reporting SLA Management Jira Confluence

Assistant Manager

Business Octane Solution Pvt. Ltd.

Jul 2017 - Feb 2018 (7 months)

Managed enterprise client accounts and coordinated business solution delivery. Conducted business analysis, market research, and client engagement activities to identify growth opportunities and improve customer outcomes.

Client Management Business Analysis Market Research Stakeholder Management Sales Forecasting Reporting

Assistant System Engineer

Tata Consultancy Services (TCS) Ltd.

Dec 2013 - May 2015 (1 year 5 months)

Automated operational and reporting processes using Python and UNIX shell scripting, reducing manual effort and improving system efficiency. Supported enterprise applications, operational monitoring, incident resolution, and SLA management.

Python UNIX Shell Scripting Automation Incident Management SLA Management System Monitoring Reporting