At GlobalXperts, I provide 24x7 monitoring and troubleshooting for global retail network infrastructure on the Fossil Project. I respond to WAN, LAN, cellular failover, and connectivity events affecting retail stores.
I use LogicMonitor and ticketing systems to track network events, document findings, and coordinate with ISPs and field technicians on circuit restoration and onsite resolution. When issues remain unresolved, I escalate them to Tier 2 engineering teams.
Previously, at HCL Tech Limited, I supported LAN/WAN operations, network equipment setup, and first-level troubleshooting for TCP/IP, DNS, DHCP, and VPN issues. At Capgemini, I interned in Network Engineering, supporting WAN/LAN troubleshooting and analyzing network performance data.
