abhinav kumar

I’m a Product and AI Analytics professional with 2+ years of experience improving enterprise CX platforms and conversational AI systems. I focus on product analytics, workflow optimization, LLM evaluation, and customer experience improvement across global clients, including Samsung and Amazon.

In my current role as a Product Manager Intern, I support product lifecycle and market expansion through market research, competitor analysis, and CRM insights. I built Excel and Power BI dashboards that improve leadership reporting visibility by 20%, and I developed customer journey maps and service workflows that reduced service response delays by 15%.

Earlier, as an AI Operations and Quality Analyst on the Sprinklr Unified-CXM platform, I evaluated LLM responses, intent classification, and conversation flows using QA frameworks. By identifying workflow gaps and refining automation rules and evaluation standards, I contributed to a 30% productivity increase while improving contextual accuracy and customer experience outcomes.

I’ve also driven growth and user engagement with analytics dashboards and experimentation, improving audience engagement by 60%. Before that, I worked as a Software Developer Intern—building and deploying a CMS-based corporate website and automating Real-Time Data Server processes in Python to cut workload by 80%.