Abesin Oluwaseun
@abesinoluwaseun
Customer service professional specializing in real estate, travel, and logistics support.
NigeriaWhat I'm looking for
I’m a dedicated customer service professional with experience supporting clients across real estate, aviation/travel services, and logistics. I focus on resolving issues efficiently, answering inquiries promptly, and building strong client relationships that drive customer satisfaction and organizational growth.
In real estate, I supported buyers, sellers, tenants, and landlords with property sales and rentals—coordinating viewings, maintaining accurate records and listings, following up on leads, and explaining contract terms and transaction procedures clearly. In travel services, I provided frontline support for membership and ticketing, guided customers through fare rules, refunds, and rescheduling, and liaised with airlines and regulatory bodies to resolve disputes and member issues on time.
In logistics, I act as the primary point of contact for shipments, coordinating cargo movement and delivery schedules, tracking consignments with real-time updates, and handling delays or damaged goods claims. I also prepare and verify shipping documents, liaise with internal and external stakeholders, manage CRM records, and ensure compliance with company policies and international shipping regulations.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Magabby Logistics
Jan 2026 - Present (3 months)
Served as the primary point of contact for shipments, cargo movement, and delivery schedules. Managed shipment bookings, tracked consignments with real-time updates, processed shipping documents, and resolved delays or damages while coordinating with warehouse staff, drivers, and customs agents.
Customer Service Associate
Abilfat Aviation Company
Jan 2023 - Jan 2026 (3 years)
Provided frontline customer support to travel agents and members for membership, ticketing, and travel policy inquiries. Assisted with registrations and renewals, supported flight booking changes and refunds, coordinated with airlines and regulatory bodies, and resolved complaints promptly.
Customer Service Associate
Tunexworld Homes And Properties
Jan 2017 - Jan 2020 (3 years)
Responded to client inquiries on property sales and rentals, supported buyers, sellers, tenants, and landlords, and coordinated property viewings. Maintained accurate client records and property listings, followed up on leads, and handled complaints to ensure smooth transaction processes.
Education
Degrees, certifications, and relevant coursework
Abilfat Aviation Business School
Diploma in Airfare Ticketing and Reservation, Airfare Ticketing and Reservation
2024 -
Completed training in airfare ticketing and reservation.
Tai Solarin University of Education
Bachelor of Arts/Education (B.A.Ed), French Education
2019 - 2023
Activities and societies: Vice President, National French Students Association (TASUED Chapter) (2023). Regional Secretary, Lion’s Club (2023). CDS (ICT and Education) Secretary, National Youth Service (2025).
Earned a Bachelor of Arts/Education (French Education) degree. Studied French education with IUP (Benin) in 2022.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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