Open to opportunities

Abdur-rahmaan Jacobs

@abdurrahmaanjacobs

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Dedicated Arabic language specialist with extensive client liaison experience.

South Africa

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What I'm looking for

I am looking for a role that values cultural diversity and effective communication, where I can contribute my language skills and client service experience.

I am an Arabic language specialist with a strong background in client liaison and quality assurance. My journey began in Cairo, Egypt, where I honed my language skills over 11 years while tutoring non-Arabic speakers at Abjadiyah Academy. This experience not only deepened my proficiency in Arabic but also instilled in me a passion for teaching and cultural exchange.

Currently, I serve as a Junior Arabic Client Liaison Agent at PixelFaerie, where I ensure the highest quality of Arabic presentations and translations. My role involves collaborating with diverse teams and managing client expectations effectively. I pride myself on my ability to communicate clearly and adapt to various cultural contexts, which has been essential in my work with international clients.

As I pursue my Master’s degree in Arabic at the University of the Western Cape, I am eager to leverage my skills in a dynamic environment that values cultural diversity and effective communication. I am committed to providing exceptional service and fostering positive relationships with clients.

Experience

Work history, roles, and key accomplishments

Junior Arabic Client Liaison Agent

Pixelfaerie

Jan 2020 - Present (5 years 6 months)

Ensured quality assurance for various presentations in the Arabic department, focusing on accuracy and linguistic correctness. Performed occasional translation tasks to support client needs and project requirements.

Quality Assurance Arabic Proofreading Microsoft PowerPoint

Arabic Membership Service Agent

Collinson Group

Jan 2018 - Present (7 years 6 months)

Managed inbound and outbound calls professionally, addressing customer inquiries and overcoming objections effectively. Achieved targets for resolution times and quality standards while handling international email correspondence.

Customer Service Outbound Calling Objection Handling

Teaching Assistant

Abjadiyah Academy

Jan 2013 - Present (12 years 6 months)

Tutored non-Arabic speaking students from various backgrounds, enhancing their Arabic grammar and language proficiency. Provided interpretation services for tourists and visitors during excursions to historical sites and hotels in Cairo, Egypt.

Arabic Tutoring Interpretation Cross Cultural Communication

Education

Degrees, certifications, and relevant coursework

University of Western Cape

Master of Arts Degree, Foreign Languages: Arabic

Currently pursuing a Master of Arts degree in Foreign Languages with a specialization in Arabic at the University of Western Cape. This program is expected to be completed in 2025.

University of Western Cape

Bachelor of Arts Honors, Foreign Languages: Arabic

Completed a Bachelor of Arts Honours program in Foreign Languages with a focus on Arabic. The program was completed in one year, from March to December 2023, at the University of Western Cape.

Ministry of Education

General Secondary Education Certificate, General Secondary Education

Obtained a General Secondary Education Certificate from the Ministry of Education. This qualification is comparable to a South African National Senior Certificate.

Markaz Al-Fajr

Arabic Language Studies, Arabic Language

Undertook Arabic language studies at Markaz Al-Fajr in Cairo, Egypt. Further Arabic studies were pursued at Al-Azhar Al-Sharif, also in Cairo.

Al-Azhar Al-Sharif

Arabic Language Studies, Arabic Language

Activities and societies: Teaching assistant, tutoring non-Arabic speaking students from 2013 to 2016 at Abjadiyah Academy.

Undertook Arabic language studies at Al-Azhar Al-Sharif in Cairo, Egypt. This was part of an 11-year journey in Cairo, which included tutoring non-Arabic speaking students.