Abdul basit Tameemi

I am a customer support specialist with over 2 years of experience in the BPO and fintech sectors, including 1.5 years at Mindbridge (Revolut) and 6 months at Abacus (RocketMoney). My expertise lies in managing customer relationships, resolving billing and financial queries, and negotiating with large service providers like AT&T and Verizon. I am eager to bring my communication, problem-solving, and client advocacy skills into a Customer Success role at your company.

In my current role as a Negotiation Specialist at Abacus Consulting, I negotiate with S&P 500 companies to reduce customer bills and secure better rates. I serve as a direct advocate for users, focusing on maximizing savings and satisfaction. My ability to maintain strong communication with clients ensures they are informed and engaged, delivering a personalized experience while managing expectations with empathy and clarity.

Previously, as a Customer Support Executive at Mindbridge, I provided high-quality support to Revolut users across various services, including crypto and stocks. I handled complex queries and financial troubleshooting while maintaining strong CSAT scores in a high-volume, fast-paced environment. My dedication to customer satisfaction has led to significant achievements, including saving clients over $100K annually through bill negotiations and being recognized as a top performer.