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Abdelrahman Ragab

@abdelrahmanragab

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Senior Technical Writer & Docs Engineer | API Docs, Help Centers, SaaS & B2B, SEO & AEO

Egypt

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What I'm looking for

I'm seeking to lead CX, DX, and API documentation for platform teams.

Clear docs for your developers, customers, and engineering teams.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Writer

Current

Upwork

Apr 2018 - Present (8 years 6 months)

Developed 15+ Help Centers and API documentations for global SaaS and B2B enterprises. Reduced customer support operational costs by 30% by implementing user-centric content strategies and AI-driven chatbots.

Markdown Technical Documentation Technical Writer OpenAPI Swagger MkDocs Docusaurus Content Creation SEO AEO

Senior Content Writer

Appflowy

Nov 2024 - Jan 2026 (1 year 2 months)

Collaborated directly with leadership to architect a comprehensive content strategy and documentation roadmap. Authored the end-user Help Center and deep-dive developer documentation for self-hosted versions.

Miro Figma Notion Notion AI Markdown

Technical Writer API & Help Center

Lucidya

Aug 2024 - Dec 2025 (1 year 4 months)

Authored 5 comprehensive API references for CXM products using Stoplight and OpenAPI V3.1. Managed version control for YAML and JSON documentation files via Git and GitHub.

Stoplight Intercom Notion Figma Miro Figma AI Adobe Illustrator OpenAPI

Education

Degrees, certifications, and relevant coursework

Beni Suef University

Bachelor of Computer Science, Computer Science

2014 - 2018

Grade: 3.0

Activities and societies: Senior Project: Led team of 5 to build an NLP Q&A system; authored full technical documentation and user manual; awarded 'Excellent'. Relevant Coursework: Software Engineering, Human-Computer Interaction, Natural Language Processing.

Bachelor of Computer Science from Beni Suef University, Faculty of Computer Science, from 2014 to 2018. Led a senior project building an NLP Q&A system and authored its technical documentation.