abdelrahman farag

Manage BP2I's multi-zone cloud platform delivering SaaS and PaaS services in partnership with IBM. Handle incidents via ServiceNow and perform daily operations to maintain infrastructure availability and performance.

Consulted for startups and enterprises on AWS optimization, cloud migrations, and deploying DevOps workflows for AI, .NET, and ML applications to improve scalability and cost efficiency.

Built automation and environment tooling for high-volume, low-latency mission-critical systems to improve availability and operational efficiency. Developed scripts, backup strategies, and monitoring to reduce incidents and accelerate recovery.

Designed, implemented, and maintained CI/CD pipelines and supported microservices deployments across test, staging, and production to ensure service availability. Automated deployments and administered Linux environments while training new hires.

Designed and implemented CI/CD processes and automation to accelerate delivery and improve release quality. Automated build, release, deployment, and configuration activities in collaboration with engineering and QA teams.

Provided first-line technical support, diagnosed faults using diagnostic tools, and managed support cases to meet SLAs and KPIs. Communicated updates to customers to ensure timely resolution.

Completed a Cloud DevOps Engineer Nano Degree at the Information Technology Institute in 2020 focusing on cloud and DevOps technologies.

Completed a Bachelor of Mechanical Engineering with a focus in Mechatronics, awarded in 2018.