Abdalah Al Batsh

Diagnosed and repaired refrigerators, coolers, freezers, air conditioners, and washing machines on customer-site and workshop service calls. Performed warranty repairs to authorized-service standard and communicated directly with customers in Turkish and Arabic.

Coordinated 30+ technical development tasks with the engineering team, covering automation workflows, system features, and integrations. Built and maintained an operations system of 60+ documented workflows and SOPs, plus a CRM with 900+ records, stage tracking, and dashboards.

Led content, community, and paid marketing campaigns across platforms, with consistent growth in reach and engagement. Managed brand collaborations and reviewed weekly performance data to guide strategy.

Diagnosed and resolved technical issues, reducing average resolution time by 80% through systematic triage and a self-serve knowledge base. Maintained a 95% customer-satisfaction rate across a year of support tickets.

Serviced and repaired refrigerators, air conditioners, washing machines, and other white goods for residential and small-business customers. Diagnosed faults by reading symptoms and isolating causes, completing safe and lasting repairs.

Graduated with a B.Sc. in Mechatronics Engineering in 2023.

Certified as a Refrigeration and Air-Conditioning Technician in 2022.

Completed authorized-service on-the-job training for cooling and white goods equipment.