At Sumologic, I drove the organisation-wide Netskope security deployment from stakeholder alignment through rollout completion. I also introduced structured incident tracking and a consolidated dashboard to identify recurring patterns and prioritize operational improvements.
At UST, I led a ServiceNow-based transformation for IELTS Support Services, coordinating workstreams across operations, automation, and reporting. I established integrated plans, governance, and an execution cadence, aligning delivery milestones with KPIs to improve adoption and service performance.
At HCL Technologies, I led Contact Centre Tower operations and Tier-2 teams, supporting customer environments and SLA compliance. Earlier, at OrangeBusinessServices, I delivered VoIP configurations, feature rollouts, and migrations from PBX to Cisco IP Telephony.
