Open to opportunities

Aanchal Khandelwal

@aanchalkhandelwal

Message

I drive revenue growth through customer success, retention, and AI-powered workflows.

India

Message

What I'm looking for

I’m looking for a role where I can drive retention and revenue growth through strong customer success execution, data-informed reporting, and AI-powered workflows—collaborating with stakeholders to improve conversion, reduce churn, and scale onboarding effectively.

I work at the intersection of Customer Success and Revenue Growth, focusing on onboarding, lifecycle management, and account health. I’m experienced in managing full customer lifecycles from lead qualification to post-support while improving satisfaction and repeat outcomes.

In my current role, I operate as a sole contributor on the UK & Ireland market, generating £80,000+ in commission revenue. I’ve maintained a 70%+ student-to-booking conversion rate through structured onboarding flows and proactive follow-up cadences aligned to intake cycles.

I’ve also grown revenue by spotting operational blind spots and shipping new approaches. I proposed and implemented a platform fee model for previously non-commissionable properties, converting 25 students and creating a net-new income stream.

I bring an AI-augmented, scalable communication mindset—using ChatGPT and Notion AI to design outreach frameworks, personalize at scale, and standardize team SOPs. Previously, I supported revenue and inventory processes in hospitality roles, collaborating with revenue management and managing multi-channel booking operations with full accuracy.

Experience

Work history, roles, and key accomplishments

Current

Operations Associate - CS Sales

Current

Amber Student

Jun 2024 - Present (2 years 2 months)

Generated £80,000+ in commission revenue in the UK & Ireland territory through structured onboarding and proactive follow-up cadences. Built segmented outreach workflows, launched a new revenue channel via a platform fee model, and led third-party escalations using communication frameworks designed with ChatGPT and Notion AI.

Customer Success Onboarding Lifecycle Management Outreach Workflow Design Lead Qualification Escalation Management Account Health Monitoring Churn Prevention Revenue Expansion ChatGpt Notion AI SOP Development

Current

Operations Associate — Customer Success

Current

Amber Student

Jun 2024 - Present (2 years 2 months)

Sole contributor for UK & Ireland territory, generating £80,000+ in commission revenue from student accommodation bookings. Achieved 70%+ student-to-booking conversion via structured onboarding and follow-up cadences, and used ChatGPT/Notion AI to build scalable communication frameworks and SOPs.

Customer Success Sales Onboarding Lifecycle Management Account Health Monitoring Churn Prevention Revenue Operations CRM Revenue Reporting Data Analysis ChatGpt Notion AI Stakeholder Communication

Reservations Associate

Holiday Inn Lucknow Airport

Jan 2023 - Dec 2023 (11 months)

Partnered with Revenue Management on pricing and occupancy forecasting, and supported B2B rate negotiations to exceed monthly revenue targets. Managed GDS travel agent and corporate-client bookings while maintaining accurate room block and inventory records and setting up billing accounts.

Revenue Management Pricing GDS B2B Sales Negotiation Inventory Management Billing

Front Office Associate

Hilton Garden Inn Lucknow

Jun 2022 - Nov 2022 (5 months)

Managed multi-channel bookings (phone, email, OTA, GDS) with CRM accuracy and coordinated cross-department handoffs. Identified upsell opportunities during guest interactions to drive room upgrades and additional F&B revenue.

CRM Accuracy Upselling Multi Channel Booking OTA GDS Food And Beverage Sales

Education

Degrees, certifications, and relevant coursework

IIM Ahmedabad

GMAT Focus Edition, GMAT Preparation

Pursuing GMAT Focus Edition preparation with a target score of 715+.

IHM Lucknow

B.Sc. Hospitality & Hotel Administration, Hospitality & Hotel Administration

2017 - 2020

Activities and societies: Events Coordinator, IHM Alumni Association; NGO Volunteer (Kshitiksha Foundation) raised ₹50,000; Hostel Council Member (IHM Lucknow).

Completed a B.Sc. in Hospitality & Hotel Administration at IHM Lucknow from 2017 to 2020. Took part in IHM alumni, volunteer, and hostel council activities.

IIM Ahmedabad

Pre-MBA Statistics, Pre-MBA Statistics

Completed a Pre-MBA Statistics program at IIM Ahmedabad, including Excel for Data Analysis and Financial Mathematics coursework.

Institute of Hotel Management, Lucknow

Bachelor of Science, Hospitality & Hotel Administration

2017 - 2020

Activities and societies: Events Coordinator, IHM Alumni Association; NGO volunteer (Kshitiksha Foundation, raised ₹50,000); Hostel Council Member, IHM Lucknow.

B.Sc. in Hospitality & Hotel Administration at IHM Lucknow, completed from 2017 to 2020.

Indian Institute of Management Ahmedabad

Pre-MBA Statistics, Pre-MBA Statistics

Pre-MBA statistics and coursework at IIM Ahmedabad, including Excel for Data Analysis, Financial Mathematics, and an Investment Banking course (2025). GMAT Focus Edition preparation is in progress.