Open to opportunities

SAYAM BHATIA

@sayambhatia

Message

I manage customer operations, escalations, and client experiences across hospitality and fintech.

India

Message

What I'm looking for

I'm looking for a customer operations or customer success role where I can manage client relationships, resolve complex escalations, improve processes, and deliver strong SLA and customer satisfaction outcomes.

I've supported international customers and partners across Airbnb, OYO, Booking.com, and Upstox, managing reservations, payments, cancellations, onboarding, and complex escalations.

At Prism and Majorel, I handled L1 and L2 support through chat and email, coordinated with property owners and cross-functional teams, and maintained SLA, CSAT, FRT, AHT, and quality standards using Salesforce, Zendesk, and ticketing workflows. I also improved brand reputation for OYO through public-feedback responses and shared operational insights to address recurring gaps.

Experience

Work history, roles, and key accomplishments

Account Manager

Prism (Weaving Manpower Solution Pvt. Ltd.)

May 2024 - Jun 2026 (2 years 1 month)

Managed end-to-end reservation support for international clients, handling escalations and coordinating with stakeholders to ensure SLA compliance. Tracked operational KPIs including FRT, AHT, and quality adherence.

Salesforce Zendesk Ticketing Systems Escalation Management SLA CSAT AHT Customer Retention Stakeholder Management

Customer Support Associate II

Majorel India Pvt. Ltd.

Mar 2023 - May 2024 (1 year 2 months)

Delivered L1 and L2 support for global B2B partners and B2C travelers via email and chat. Utilized Salesforce and Zendesk to manage case workflows and meet SLA guidelines.

Salesforce Zendesk Ticketing Systems SLA CSAT AHT Escalation Management B2B Support B2C Support

Business Development Associate

SquadStack Pvt. Ltd.

Jan 2022 - Mar 2023 (1 year 2 months)

Guided prospective investors through account onboarding, KYC verification, and initial fund allocation. Educated clients on trading platform tools and financial products to drive engagement.

CRM Lead Management KYC Customer Onboarding Consultative Selling Financial Products

Customer Delight Specialist

Prism (Weaving Manpower Solution Pvt. Ltd.)

Managed Brand Reputation Management by responding to public feedback and improving brand presence on Trustpilot and Reviews.io. Resolved property-guest disputes and provided insights for process optimization.

Reputation Management Trustpilot CSAT AHT Art Escalation Management Process Optimization