At Ayvens, a Société Générale company, I facilitated the full sprint cycle for a team delivering customer-facing self-service applications across Denmark, Finland and Sweden. I worked with Product Owners in each market to keep priorities and progress visible.
I helped turn manual processes into self-service journeys, including Driver Journal and Customer Quoter. I also worked with Customer Service, Finance and Commercial on requirements and As-Is / To-Be analysis.
At IBM Consulting, I supported JetBlue Airlines’ self-service check-in across web, kiosk and mobile channels. I facilitated Scrum ceremonies and workshops, and planned UAT with QA.
Earlier at IBM Consulting, I developed check-in features and led the migration of backend integration from Sabre Command Line to Sabre Digital Connect Check-In. I'm a PSM-I certified Scrum Master with a Java engineering background.
