At TTECFraud, I investigate customer accounts, transactions, and behavioural activity to identify potential fraud and emerging patterns. I assess risk using transaction histories, customer information, device information, and other indicators.
I investigate cases involving account takeover, card testing, payment anomalies, and other suspicious activity. I document evidence and decisions, and escalate complex or high-risk cases when further review is needed.
I also analyse recurring cases to identify root causes, process gaps, and trends that can support stronger fraud prevention controls. I consider customer impact while following investigation and escalation procedures.
I manage high-volume investigation queues against risk, urgency, complexity, and SLA/TAT requirements. I use Microsoft Excel, including Pivot Tables and VLOOKUP, to analyse investigation data and support reporting.
