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Максим Щипанов

@0009447

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CRM Integrator at Adart who connected Bitrix24, KeyCRM, and other CRMs to external services using Make.

Ukraine

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At Adart, I managed client CRM systems including Bitrix24, KeyCRM, amoCRM, HubSpot, and Vchasno. I used Make to connect CRM platforms with external services and administered UniTalk IP telephony.

At Interaction FQM, I developed and customized landing pages, online menus, and forms for client projects. I adapted page structures to sales funnels and customer scenarios so leads could transfer accurately to CRM systems.

At Etsenergy Store, I administered and enhanced Bitrix24 by configuring sales pipelines, custom fields, access permissions, and automation. I also connected communication channels to consolidate incoming inquiries.

Earlier, I configured workstations and supported networks and server equipment as a System Administrator. At ProCRM, I prepared technical specifications for a proprietary CRM project and monitored their implementation.

Experience

Work history, roles, and key accomplishments

CRM Integrator / Digital Specialist

Adart

Jan 2026 - Oct 2026 (9 months)

Managed client CRM systems (Bitrix24, KeyCRM, amoCRM, HubSpot, Vchasno), providing configuration, support, and ongoing maintenance. Used Make to build integrations between CRM platforms and external services, and configured UniTalk IP telephony.

Bitrix24 KeyCRM AmoCRM HubSpot Vchasno Make UniTalk IP Telephony CRM Configuration Content Management

CRM / Digital Specialist

Interaction FQM

Dec 2024 - Nov 2025 (11 months)

Developed and customized the design and content of digital products (landing pages, online menus, and forms) for approximately 15–20 client projects per month. Adapted page structures to sales funnels and customer scenarios, ensuring accurate lead transfer to CRM systems.

Landing Pages Digital Menus Forms Sales Funnels CRM Integration Content Management

CRM Administrator

Etsenergy Store

Nov 2022 - Oct 2024 (1 year 11 months)

Administered and enhanced Bitrix24, configuring lead and deal pipelines, custom fields, and access permissions. Created and adjusted automation rules, triggers, and other automations to support the sales process.

Bitrix24 CRM Administration Pipeline Configuration Automation Rules Triggers Telephony Integration Email Integration

CRM Integrator

Mar 2024 - Jul 2024 (4 months)

Implemented Bitrix24 from scratch for clients new to CRM, handling the full system configuration process. Configured lead and deal pipelines, records with custom fields, access permissions, automation rules, and triggers.

Bitrix24 CRM Implementation Pipeline Configuration Automation Rules Triggers Telephony Integration Email Integration

Project Manager / CRM Specialist

ProCRM

May 2023 - Oct 2023 (5 months)

Managed a single long-term project to develop the company’s proprietary CRM system, which was in active development. Communicated with the client and development team to clarify requirements and feature priorities, and prepared technical specifications for CRM enhancements.

Project Management CRM Development Technical Specifications Client Communication Requirements Analysis

System Administrator

Infusemedia

Jun 2019 - Aug 2020 (1 year 2 months)

Configured and maintained employee workstations, including Windows, office software, and peripherals. Diagnosed and resolved technical issues affecting workstations and network equipment, and helped expand the server room in a new office.

Windows Office Software Peripherals Network Troubleshooting Server Installation And Maintenance Server Configuration

System Administrator / Content Manager

Avtostyl Auto Service

Mar 2018 - Apr 2019 (1 year 1 month)

Supported employee workstations by configuring operating systems, office software, and basic network infrastructure. Maintained reliable operation of the local network and office equipment, and updated the company website as needed.

Windows Office Software Network Infrastructure Local Area Networking Website Content Management (CMS)