At Corezoid, I designed and built process automation for banks, fintech, retail, and international companies. I integrated AI agents and LLMs into development, support, and communication workflows.
I migrated monolithic processes to a microservices architecture so multiple products could share one stack. I managed projects from requirements to launch and trained platform developers.
As Head of Support & Client Manager at Corezoid / Middleware, I led the support team, managed SLAs and escalations, and coordinated with DevOps. I also automated ticket routing, after-hours support, and AI-assisted monitoring incident triage.
Before moving into IT, I managed call center and sales teams. I bring that understanding of agent and customer experience to business process automation, from analysis and design through implementation and ongoing support.
