Open to opportunities

Lana Datsenko

@elynra

AI Automation Specialist with 2.5 years of experience in Make, API integrations, CRM workflows, AI chatbots, and business process automation.

Vietnam

Message

What I'm looking for

I'm looking for a fully remote role in AI Automation, CRM Integrations, or Business Process Automation, where I can design, implement, and optimize practical solutions using Make.com, OpenAI, APIs, and no-code tools.

I'm open to part-time, contract, and full-time opportunities with international teams

I'm an AI Automation & Integration Specialist with 2.5 years of hands-on experience building AI-powered workflows, chatbots, CRM integrations, and business process automations.

My core stack includes Make.com, Zapier, SendPulse, OpenAI API, REST APIs, webhooks, Google Sheets, Airtable, and Cal.com.

Selected achievements:

Designed and deployed a WhatsApp AI assistant for an international EdTech project serving LATAM markets, achieving over 80% automated lead qualification.
Automated trial lesson booking, reminders, attendance confirmation, follow-ups, and operational reporting.
Built and maintained integrations between WhatsApp, SendPulse, Make, Cal.com, and Google Sheets, including troubleshooting, data synchronization, and workflow optimization.
Delivered websites, CRM integrations, chatbots, and automated workflows through independent client projects.

Beyond technical implementation, I bring hands-on operations and project management experience, including leading a 20-person team and coordinating cross-functional processes.

I focus on practical, reliable automation that reduces manual work, improves data accuracy, and helps businesses scale.

Languages: Ukrainian and Russian (native), Spanish (C1), English (B2).

Open to remote AI Automation, Integration Specialist, CRM Automation, and Implementation roles.

Experience

Work history, roles, and key accomplishments

Current

AI Automation & Operations Specialist

Current

International EdTech Company

Jan 2026 - Present (10 months)

Designed and deployed production AI agents and end-to-end workflow architectures for lead management, booking, and feedback automation. Coordinated cross-functional implementation and maintained live workflows.

Make.Com AI Agent Development OpenAI API SendPulse WhatsApp Business Cal.Com Airtable Google Sheets Kommo CRM REST APIs Webhooks JSON Prompt Engineering Human In The Loop CRM Integration Workflow Automation

Current

Purchasing & Client Manager

Current

Herbitas

Jan 2018 - Present (8 years 10 months)

Handle purchasing, supplier contracts, and shipment logistics to Ukraine, including cosmetics certification and regulatory documentation. Manage partner relations and negotiations in Spanish.

Purchasing Supplier Management Logistics Regulatory Documentation Negotiation Spanish

Digital Operations & Automation Project Delivery

Smart Flow Digital

Jan 2024 - Jan 2026 (2 years)

Delivered business websites, CRM integrations, chatbots, and automated workflows using no-code platforms. Managed the full implementation cycle from client requirements to delivery and handover.

Make.Com Zapier Airtable No Code Development Project Management Client Communication Workflow Automation CRM Integration

Sales & Customer Success Specialist

SAENI Online Academy

Jan 2023 - Jan 2024 (1 year)

Managed Spanish-speaking LATAM customer inquiries, educational program consultations, and enrollment support. Maintained CRM pipelines and supported online webinar operations.

Customer Support CRM Kommo Google Sheets Webinar Management Spanish

Customer Support & Guest Relations Manager

Secret Garden Izmir Home

Jan 2022 - Jan 2023 (1 year)

Coordinated customer communication, reservations, staff handoffs, and accommodation readiness throughout the guest journey. Managed interactions across multiple platforms.

Customer Support Guest Relations Booking.Com WhatsApp Instagram Email Communication Skills