At YCLIENTS, I designed the App Marketplace plugin architecture, replacing iframe integrations with native plugins hosted on YCLIENTS infrastructure. I defined the extension model and core–plugin contracts, and onboarded the first 8 partner plugins to production.
I also contributed to YCLIENTS’ monolith-to-microservices migration, defining service interactions for 5 extracted services and specifying REST API endpoints and Kafka event contracts.
As a Business Analyst at YCLIENTS, I delivered more than 15 internal-systems projects, reducing manual work for sales and support teams by an estimated 25%. I connected stakeholders with in-house and outsourced teams, and coordinated requirements and acceptance testing.
Earlier, I led a 7-person first-line support team and improved processes that cut average first response time by about 20%. As a Technical Support Specialist, I troubleshot API integrations and created an internal API and Postman training course.
