Мар'яна Музичук

@000432

Message

Experienced Billing Manager with strong operational and communication skills.

Ukraine

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values effective communication and teamwork.

I am a dedicated Billing Manager with over five years of industry experience, currently working at Aniram Inc. My role involves managing invoicing accounts payable, ensuring timely payments, and maintaining effective communication with brokers' accounting departments. I pride myself on my ability to resolve paperwork issues efficiently and provide exceptional service to clients.

Previously, I have worked in various roles, including Dispatcher and Safety Specialist, where I honed my skills in coordinating logistics, tracking shipments, and supporting drivers. My experience as an Internet assessor has also equipped me with a keen eye for detail and a strong understanding of web evaluation processes. I am passionate about leveraging my operational knowledge of tools like Samsara and Bitrix24 to enhance workflow and drive results.

Experience

Work history, roles, and key accomplishments

Current

Billing Manager

Current

Aniram Inc

Oct 2021 - Present (3 years 10 months)

Responsible for invoicing accounts payable, ensuring timely payments, and resolving paperwork issues. Communicates with brokers' accounting departments via phone and email.

TFM ELD Bitrix24 CRM Slack Invoicing Accounts Payable Communication

Dispatcher

Just Car Haulers Inc

Jul 2021 - Oct 2021 (3 months)

Coordinated communication between brokers and drivers, scheduled pickups and deliveries, and managed shipment status updates. Resolved non-standard situations during transportation.

Communication Scheduling

Safety Specialist

Road Falcons, Inc

Mar 2019 - May 2021 (2 years 2 months)

Performed data entry, tracked drivers' ELD support, and supervised freight pickups and deliveries. Handled service calls and reported shipment statuses to customers.

ELD Support Reporting

Ticketing Support Agent

SP Systems LLC

Feb 2018 - Jan 2019 (11 months)

Arranged reservations and routing for passengers, modified flight reservations, and assisted with check-ins. Managed passenger information and addressed flight changes.

Flight Information

Customer Service Representative

Tickets Travel Network

Nov 2013 - Nov 2013 (0 months)

Informed customers about flight cancellations and delays, answered queries regarding fares and schedules, and managed telesales.

Telesales

Ticketing Support Agent

Tickets Travel Network

Nov 2013 - Nov 2017 (3 years 11 months)

Consulted customers on air travel, managed airline reservations, and trained new agents on procedures. Handled ticketing and cancellations.

Ticketing Training Consulting

Call Agent

JV LLC International Telecommunication Systems CDMA

Oct 2006 - Jun 2012 (5 years 8 months)

Provided informational support to telephone subscribers, managed service requests, and handled incoming and outgoing calls.

Support

Education

Degrees, certifications, and relevant coursework

Zhytomyr State University of Ivan Franko

Master of Pedagogy, Pedagogy

2000 - 2006

Master of Pedagogy with a focus on English Language and Foreign literature. The program provided comprehensive training in teaching methodologies and literature analysis, preparing graduates for educational roles in diverse environments.