Анастасия Фомина

Provided full-cycle support for 4–5 key customers, handling order entry, issue resolution, and KPI reporting. Coordinated with carriers, drivers, and internal departments to ensure smooth delivery operations.

Monitored compliance with company standards, maintained databases in Excel, and analyzed commercial performance indicators of company branches.

Processed customer orders and followed them through to shipment, consulted on product assortment, and coordinated with all company departments.

Worked remotely, prepared reports and details of completed routes, invoices, acts, and documentation for participation in tenders.

Analyzed competitors' prices, prepared price lists, coordinated website content, controlled warehouse stock, and managed supplier relationships. Planned deliveries and prepared shipment documentation.

Received and processed customer orders, consulted and trained dealers, and coordinated with logistics and warehouse staff to ensure timely delivery.

Worked with price lists, planned shipments and product collection from factories, and resolved customer and factory issues.

Consulted customers in the showroom, by phone, and via online chats, and transferred orders to production and delivery departments.

Consulted customers in accordance with company standards.

Consulted customers in accordance with company standards.

Bachelor's degree in Psychology from Zhytomyr Ivan Franko State University, completed in 2011.