Рафаил Диланьян
@0002920
Entry-level specialist focused on QA testing, reporting, and customer-focused operations in remote roles.
What I'm looking for
I’m an entry-level specialist building a strong track record across customer-facing operations and hands-on QA testing. I’m ready for remote work, and I focus on clear reporting, reliable documentation, and steady problem-solving.
In store management, I handled business correspondence with clients and partners, prepared reports for management, and organized document workflow. I also managed inventory control and stocktaking, ensured inventory safety, and resolved objections and complaints by handling customer conflicts calmly.
I’m currently working as a QA Tester, testing CCTV cameras, network video recorders, and mobile applications while preparing and maintaining testing reports. I care about accuracy in results and consistency in documentation so the team can move forward confidently.
With a foundation in information collection and analysis, teamwork, and database management, I bring a disciplined, detail-oriented approach to every task. I’m looking to grow in a remote role where quality, reporting, and continuous improvement matter.
Experience
Work history, roles, and key accomplishments
Store Manager
Elza LLP
Oct 2022 - Present (3 years 8 months)
Managed store operations including business correspondence, inventory control with stocktaking, and document workflow maintenance. Resolved customer complaints and led hiring, training, and work organization for store personnel.
QA Tester
Aspersio LLP
Oct 2025 - May 2026 (7 months)
Tested CCTV cameras, network video recorders, and mobile applications while preparing and maintaining QA reports. Supported quality assurance processes through structured testing and documentation.
Scout
Urent
Aug 2022 - Oct 2022 (2 months)
Relocated electric scooters across the city and replaced batteries as needed. Reported completed tasks to management.
Courier
Delivery Club
Sep 2020 - Nov 2020 (2 months)
Delivered customer orders and ensured timely handoff of packages. Maintained reliable order delivery as part of daily operations.
Education
Degrees, certifications, and relevant coursework
Almaty Management University
Bachelor's Degree, Restaurant and Hotel Management
Bachelor's degree program in Restaurant and Hotel Management at Almaty Management University (2025).
KTEK College
Vocational Education, Food Technology
Vocational education in Food Technology at KTEK College (2022).
Availability
Location
Authorized to work in
Job categories
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