At CAKE.com, I ship product for Clockify, a time-tracking platform serving 8M+ users. I’ve owned five product epics end to end, including the Clockify and QuickBooks integration, now running ~800 active customer connections.
I also led development of a failed-payment email flow for subscription renewals and designed an API endpoint for adding Limited Members to Clockify workspaces. I authored Clockify API error-handling documentation and use customer research to inform backlog and roadmap decisions.
Before moving into product management, I owned training and enablement at CAKE.com for a customer-facing organization of about 50 people, personally training 20+ new hires. I created four training curricula and audited 500 to 600 support tickets monthly, using the findings to update training.
My earlier CAKE.com roles included reviewing third-party marketplace plugins and providing technical support across Clockify, Pumble, and Plaky. That frontline experience helps me understand the issues customers face and bring their feedback into product work.
