Ελλη Χουλιαρα
@0001528
Senior Business Analyst driving KPI-led decisions for after-sales and logistics.
GreeceWhat I'm looking for
I am a Senior Business Analyst focused on monitoring business KPIs, analyzing performance, and designing effective bonus schemes to drive operational improvement.
With extensive experience in warehouse operations, logistics and customer service, I translate data into actionable insights that support strategic decision-making and enhance customer satisfaction.
At Toyota Material Handling Greece I created and managed KPIs, served as Key User for M3, Click & Decide and QlikView, led NPS reporting and administered T-Quote Service, contributing to improved performance and employee engagement.
I combine strong technical skills in Power BI, QlikView and advanced Excel with hands-on experience in invoicing, fleet documentation and after-sales processes to deliver measurable results and support continuous improvement.
Experience
Work history, roles, and key accomplishments
Reporting & KPIs Analyst
Toyota Material Handling Greece ΑΕ
Feb 2021 - Jun 2025 (4 years 4 months)
Designed and managed KPIs for After Sales and Warehouse/Workshop, monitored monthly performance and communicated results, and implemented NPS reporting and TCQM tracking to improve customer satisfaction and service delivery.
Warehouse Support & Certifications
Toyota Material Handling Greece ΑΕ
Apr 2017 - Jan 2021 (3 years 9 months)
Managed in-house logistics, order processing and accounting movements for Greece and Cyprus, handled invoicing and fleet documentation, and organized issuance of lifting capacity certificates.
After Sales Back Office Support
Toyota Material Handling Greece ΑΕ
Mar 2016 - Mar 2017 (1 year)
Created and invoiced technician service orders and service contracts for the Attica region, managed fleet permits and type approvals, and coordinated lifting certificate billing and customer support.
Back Office Support
E-ilektragora
Oct 2012 - May 2015 (2 years 7 months)
Managed e-commerce shop operations, provided customer service for online and physical stores, and organized order fulfillment and deliveries to customers.
Education
Degrees, certifications, and relevant coursework
Holbeck College X on Udemy
Level 2 Award in Mindfulness Teaching, Mindfulness Teaching
2025 - 2025
Completed a Level 2 Award in Mindfulness Teaching via an online Udemy course.
UPUniversity of Piraeus
Non-degree / Continuing education, Warehouse Management
2017 - 2018
Participated in the thematic unit “Warehouse Management” within the Department of Financial and Banking Management through distance education.
ULUniversity of East London
Bachelor of Business Administration, Business Administration
2012 - 2016
Completed a Bachelor of Business Administration program focusing on business administration principles and practices.
UPUniversity of Piraeus
Non-degree / Continuing education, Accounting
2014 - 2015
Participated in the thematic unit “Accounting” within the Department of Economic Science through distance education.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Job categories
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