Product Analyst

About Zone & Co.

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more.

Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific.

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!

Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the Job

The Product Analyst is a key member of the R&D team, serving as the subject matter expert (SME) across internal and customer-facing teams. The primary objective of this role is to enable product scalability and deepen product–market fit by representing the voice of the customer and translating market-specific needs into actionable insights. This is a customer-centric and high-impact role, ideal for someone who is proactive, curious, and highly organized. You'll bridge strategy and execution by pairing customer insight with technical understanding to shape product direction, improve onboarding, and influence go-to-market success. You’ll collaborate cross-functionally with Product, Engineering, Sales, Support, Professional Services, and customers to ensure our product not only meets compliance and local market requirements but also delivers tangible customer value with minimal customization.

Responsibilities

• Partner with Product, Engineering, and stakeholders to identify, document, and prioritize market-specific needs

• Write user stories, define acceptance criteria, and test cases to ensure delivery aligns with customer expectations

• Validate logic, calculations, and workflows for assigned market(s)

• Collaborate with Professional Services to improve onboarding speed and reduce implementation friction

• Act as SME during release cycles – reviewing features, acceptance criteria, and edge cases

• Maintain strong understanding of product–market fit; continuously inform how we scale in each market

• Own local compliance knowledge – ensuring audit readiness and regulatory adherence

• Equip Sales with insights and tools tailored for your region’s go-to-market success

• Create and maintain internal and external knowledge assets: demos, videos, onboarding guides, and articles

• Identify implementation bottlenecks and design scalable process improvements

• Interview customers and Professional Services teams to surface technical gaps and influence roadmap priorities

• Track local compliance changes and translate into actionable product requirements

• Analyze usage data to validate feature effectiveness and flag over-customization trends

• Maintain and manage demo environments for Sales and R&D testing

• Collaborate with Product Marketing to tailor messaging to the local ICP

• Represent the company in industry and regulatory forums to stay ahead of market shifts

Qualifications

• 5+ years of subject matter experience in your assigned field or market

• Strong working knowledge of NetSuite – from implementation, usage, or administration

• Deep understanding of local compliance requirements in your market or vertical

• Exceptional documentation skills – able to clearly communicate with technical and non-technical audiences

• Familiarity with NetSuite custom records, fields, forms, and workflows

• Excellent communication skills – comfortable interfacing with customers, engineers, and executives

• Bachelor's degree in Accounting or related field preferred (other relevant certifications acceptable)

• Bonus: Experience identifying scalable processes and reducing onboarding time from scratch
  
  

Benefits

At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.