United States onlyAbout Ziplines
Ziplines Education is a category-leading education company that partners with universities to deliver industry-focused certificate courses that prepare professionals for today’s digital-first workforce. Each year, we have the opportunity to help thousands of career advancers build the knowledge, skills, and credentials they need to move their careers forward. 92% of learners would recommend our programs, and our net promoter score is consistently in the excellent range. Together, we empower adult learners to confidently pursue the career they’ve always wanted.
About the Team
Our Learning Team is a diverse and passionate group dedicated to guiding learners from day one through graduation. It includes Learning Designers, Learner Success Advocates, Facilitators, and Career Coaches. Learner Success Advocates play a vital role in the learner journey by providing personalized support, timely guidance, and motivation—especially in dynamic, rapidly evolving subjects like AI.
About the Role
As a Learner Success Advocate for the AI Powered Automated Workflows course, you will serve as the main point of contact and guide for learners enrolled in our cutting-edge program focused on mastering prompt engineering and AI communication techniques. You will work approximately 15–20 hours per week for each course module, spanning 5 to 7 weeks, flexibly supporting learners with structured touch points and real-time engagement.
Your primary goal is to ensure learners stay engaged, feel supported, and successfully complete the program—especially as they navigate the emerging, sometimes ambiguous landscape of AI workflow.
What You’ll Do
Learner Engagement and Communication
Serve as the primary point of contact for your assigned AI workflow learners across Slack, email, and Zoom.
Foster trust and connection while supporting learners in overcoming both technical challenges and emotional hurdles as they navigate the AI landscape.
Lead weekly Slack communications, provide motivational updates, and respond promptly to questions.
Conduct 1:1 check-ins or small group outreach for at-risk learners, providing personalized support and encouragement.
Live Session Support
Join weekly live sessions as a moderator and co-host, managing Zoom logistics, chat engagement, breakout rooms, and learner support needs.
Partner with instructors to create an interactive, high-energy environment that reflects the dynamic nature of the AI space.
Identify and address learner experience challenges, including issues related to content clarity, assignment expectations, or access to tools.
Course and Monitor Learning
Track learner activity, completion of weekly assignments, and participation in both asynchronous and synchronous components.
Flag and proactively intervene with at-risk learners, using data from the Learning Management System and communication logs.
Provide light grading, feedback, or rubric-based scoring when appropriate and approved by the course team.
Maintain updated and organized documentation on each learner’s progress and engagement.
About You
2+ years in customer-facing, education, or coaching roles.
Solid knowledge of—or a strong interest in—AI technologies, particularly prompt engineering and tools like ChatGPT, Claude, or similar platforms.
Demonstrated ability to learn new tools, troubleshoot common issues, and explain concepts clearly.
Strong written and verbal communication skills tailored for diverse adult learner audiences.
Experience with Slack, Zoom, Google Workspace, LMS platforms, and CRM systems.
Confident working autonomously in a remote-first, fast-paced startup environment.
Preferred Qualifications
Experience with best practices in adult learning or online education within an edtech setting
Experience supporting or working in rapidly changing technical environments.
Experience with or involvement in short-form online learning formats, such as bootcamps or certificate programs.
Experience working with AI tools like ChatGPT, Midjourney, or GitHub Copilot is a plus.
Time Commitment and Compensation
Approximately 15–20 hours per week for each course module, spanning 5 to 7 weeks
Compensation is commensurate with experience starting at $18/hr
Ziplines Core Values
Focus on outcomes: Students come first—always.
Be trustworthy: Deliver, be honest, and support the team.
Be humble: We’re in this together.
Be curious: Continuous learning drives innovation.
Be you: Diverse thinking creates opportunity.
Interested? Please visit our careers page https://www.ziplines.com/careers to apply.
To ensure a fair and consistent hiring process, we kindly ask that all applicants submit their applications through our job board rather than reaching out directly via LinkedIn, phone, or email. This helps our recruitment team review every application efficiently and equitably. We truly appreciate your interest in joining our team and look forward to considering your application!
Ziplines, Inc. is proud to be an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other protected characteristics under applicable law.
