Operations Manager

Here at Zipdev we are looking for motivated and energetic Operations Manager to join our client's growing team. The Operations Manager will play a key role in ensuring the smooth operation of day to-day business, team development, and continuous improvement in processes.

The Operations Manager role is a key leadership position within the company. This role requires someone who is highly organized, able to make tough decisions, and comfortable in overseeing the entire operation of the business. By developing the necessary skills and knowledge in the areas listed, the Operations Manager will be instrumental in driving the company’s success.

Key Responsibilities:

• Oversee Daily Operations: Ensure smooth day-to-day business flow, prioritizing tasks, removing blockers, and addressing operational issues to maintain efficiency.
• Leadership Team Development: Guide and support team members, fostering accountability, monitoring progress, and providing one-on-one coaching for performance improvement and morale.
• Process Enforcement and Improvement: Implement, monitor, and refine business processes, ensuring team adherence and introducing new systems or deadlines to enhance operational consistency.
• Contract Legal Oversight: Review contracts for legal soundness, ensuring all necessary clauses are included and providing clarification on complex terms to support team members.
• Client Relationship Management: Oversee client satisfaction and retention, escalating and resolving issues to ensure clients receive the best possible experience.
• Budgeting Financial Oversight: Assist in managing costs and expenses, monitoring budget adherence, and assessing financial reports to ensure fiscal responsibility.

Key Qualities and Trais:

• Leadership Decision-Making: Exhibit strong, accountable decision-making, including tough calls, while balancing decisiveness with empathy.
• Operational Excellence: Possess a detail-oriented approach and deep understanding of operations to identify inefficiencies and implement solutions.
• Problem-Solving Critical Thinking: Quickly identify issues, analyze root causes, and implement effective solutions to maintain operational flow.
• Emotional Intelligence (EQ): Demonstrate high EQ by understanding team dynamics, managing emotions under pressure, and providing empathetic support.
• Communication Skills: Communicate clearly, concisely, and persuasively with both internal teams and clients, ensuring understanding and alignment.
• Adaptability Growth-Oriented: Embrace change, proactively learn new skills, and adapt to evolving business needs and expanded responsibilities.

Requirements

• Proven 5+ years of experience in a Operations Management role or similar.
• A pro at Excel.
• Strong communication and persuasive skills.
• Ability to thrive in a fast-paced, high-volume calling environment.
• Self-motivated with a results-driven mindset.
• Understanding of CRM systems and sales processes.
• Strong organizational skills and attention to detail.
• Located within LATAM.

Our Recruitment Process

• Video Interview
• 20-minute take-home skills test
• 30-minute Call with the Recruiter (project, benefits, etc.)
• Interviews directly with the client (depending on the project the # of interviews may vary, this may include an assessment)
• Final Offer

Benefits

• Work remotely Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!