United Kingdom onlyGeneral Information
Country United Kingdom Department SOFTWARE ENGINEERING Date Tuesday, November 19, 2024 Working time Full-time Ref# 20034374 Job Level Individual Contributor Job Type Experienced Job Field SOFTWARE ENGINEERING Seniority Level AssociateDescription & Requirements
About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Business Overview:
We specialise in electronic document management (EDM) – providing hardware, software, services, and expertise to help organisations reduce costs, improve efficiency, and operate more sustainably.
Role Purpose:
Support, deliver, and manage EDM software projects while training users and providing ongoing support. Ideal for someone with software/IT project experience looking to grow into project management.
Key Responsibilities:
- Manage projects and client communications
- Install and deliver EDM solutions to time, budget, and quality
- Train users and provide post-implementation support
- Troubleshoot software/database issues and perform root-cause analysis
- Maintain SLAs for support incidents
- Support pre-sales with solution design and quoting
- Identify improvements to delivery/support processes
Essential Skills & Experience:
- 2+ years installing/delivering software solutions
- 2+ years in software support roles
- Experience with T-SQL and database systems
- Experience managing projects with external stakeholders
- Strong communication, analytical, and problem-solving skills
Desirable:
- Microsoft certifications (e.g., AZ-204)
- Exposure to EDM systems
- PRINCE2 or equivalent project management certification
- Experience in software/IT project delivery
- Commercial awareness
At Xerox, we’re committed to creating a workplace where our people can thrive professionally and personally. Here’s what you can expect when you join our team:
Growth & Development
- Personalized development plans with weekly check-ins and quarterly reviews
- 12 days of dedicated training time per year
- Support for certifications relevant to your role
- Clear career progression with real examples of team members becoming managers, specialists, or switching roles
Innovation & Variety
- Quarterly innovation days to explore your own projects
- Diverse project work across markets and sectors
- Modern tech stack with regular updates to the application
Team Culture
- Collaborative, motivated, and friendly team
- Autonomy and influence, including:
- Setting your own goals
- Choosing tech tools
- Contributing to process decisions
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