We’re looking for a Technical Support Engineer who thrives in a customer-first, cross-functional environment. This role sits at the critical intersection of customer success, engineering, sales, and product development, enabling you to work across teams to ensure customer satisfaction, accelerate issue resolution, and contribute to scalable internal systems and support workflows.
Requirements
- 2+ years of experience in Technical Support Engineering or a related technical customer-facing role
- Strong understanding of SaaS technologies, foundational programming and coding, and cloud-based architecture
- Excellent written and verbal communication skills with a customer-first mindset
- Proven ability to work efficiently and independently across technical and non-technical teams
- Experience using AI/LLM tools to research or troubleshoot technical issues proficiently and responsibly
- Demonstrated track record in an early-stage company or highly ambiguous environment
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
