Workplace OptionsWO

Intakes Consultant

Workplace Options is the largest independent provider of holistic wellbeing solutions, established in 1982 and headquartered in Raleigh, NC.

Workplace Options

Employee count: 1001-5000

Salary: 38k-40k USD

United States only
Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: Intakes Consultant

Location: USA
Onsite/Hybrid/Remote: Remote
Salary: $19.23 per hour
Work Shift: Mon-Fri 12:30pm-9pm EDT

What you will do:

In this role, you will be responsible for providing exceptional customer service to employees and their families, assisting them in locating valuable resources and referrals within their community. Our Specialistswork in a fast-paced environment and are expected to uphold WPO's core values while maintaining high-quality customer service. Telephone skills are vital in this role, as they contribute to our growth and success. We are looking for candidates who are organized, professional, and motivated self-starters.

Responsibilities:
  • Assess the needs of employees through targeted questioning.
  • Gather personal information and details about the individual requiring care.
  • Provide clear explanations of the issues and needs.
  • Obtain desired geographic locations for referral searches and any personalized criteria.
  • Deliver high quality customer service through written and verbal interactions with our clients and providers.
  • Perform quality assurance callbacks to our clients.
  • Ensure high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar.
  • Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills:
  • Bachelor's or Associate's Degree.
  • Strong written and spoken communication skills.
  • Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
  • Proficient in conflict resolution skills.
  • Ability to organize and prioritize effectively.
  • Outstanding organizational, relationship-building and interpersonal communication skills.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Full benefits package, Paid time off, 401k match, Training/tuition reimbursement, Gym reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange program, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 38k-40k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Workplace Options

Learn more about Workplace Options and their company culture.

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Founded in 1982, Workplace Options is the largest independent provider of holistic wellbeing solutions. We offer a comprehensive range of services including employee assistance programs (EAPs), wellness services, and work-life solutions, all aimed at enhancing the well-being of employees. At Workplace Options, we are committed to improving the quality of life for individuals and fostering a culture of mental and emotional health in workplaces globally.

Our customized programs address a variety of needs, from mental health support to practical life assistance, helping more than 88 million individuals across 127,000 organizations in over 200 countries. Trusted by numerous Fortune 500 companies, we leverage a global network of credentialed providers to deliver high-quality care. Our approach not only supports individuals in managing their work-life balance but also drives positive outcomes for organizations, creating healthier workplace environments where employees thrive.

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Workplace Options

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