BPO Operations Manager

WorkNomads is looking for an experienced Operations Manager to build, launch, and scale a brand-new BPO operation for a new client.

Requirements

• Fluency in English is mandatory; additional EU languages are a strong plus.
• 5+ years of experience in BPO or contact center operations, with proven exposure to launching new teams or client programs.
• Strong expertise in business processes mapping and digital transformation in CX.
• Bachelor’s degree in Business, Management, or a related field (or equivalent experience).
• Demonstrated experience in project-based operational setups, transitions, or start-up operations.
• Strong people leadership skills with the ability to motivate teams in fast-changing environments.
• Solid understanding of KPIs, SLAs, quality frameworks, and workforce planning.
• Excellent stakeholder management and client communication skills.
• Data-driven mindset with the ability to translate insights into action.
• Comfortable working remotely and coordinating across multiple functions.

Benefits

• Competitive salary and benefits package.
• Access to WorkNomads’ global community, co-working spaces, and events.
• A diverse, inclusive workplace where individuality is celebrated.
• Personalized career development and growth opportunities.
• The chance to build something from scratch and leave a lasting impact on a new client partnership.
• A role with real ownership and decision-making power.
• A remote-first, international environment built on trust and autonomy.